You can check in from 15:00. If you arrive earlier, you can store your baggage in the hotel’s baggage area until your room is ready. If the room has been cleaned and is ready before 15:00, you may have access to the room earlier. You are welcome to relax stay around our rooftop infinity pool area. Guests are required to show a photo ID upon check-in.

The room is yours until 12:00 on your day of departure.

Yes, all the rooms are air-conditioned. The air conditioning units are powered by solar energy.

Yes, all rooms come with fresh dry cleaned  clean towels.  Our shampoo, body gel and hair conditioners are made from natural honey and your hand soap made with oats and honey from a Mayan Village.

Some of the rooms have garden and ocean views. In case of availability, guests can upgrade their room to an Ocean View room for an additional fee.

Yes, all guests enjoy Free high-speed Internet direct connect  and  WIFI access in your suite and throughout the property.

Housekeeping is carried out once a day on a flexible schedule.

We work with some transfer companies which support us offering their services; they provide private, safe and reliable transportation from and to the Airport in Cancun. If you shall require the service, please be advised we need a minimum of 48 hours prior request. You may send us an email at guest-relations@oceanzensuites.com and request more information.

There is no capacity for extra beds in the room.

Ocean Zen Suites is a adults Only property. Sorry no children allowed.

Pets are not allowed.

All guest rooms and public spaces are 100% non-smoking, however there are designated smoking areas in the hotel.